FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

Do you ship internationally?

Yes, we ship to many international destinations. Shipping times and costs will vary depending on the destination country and the shipping method selected.

What should I do if my package is delayed or lost?

If your package is delayed or lost, please contact our customer service team at support@evdances.com. We will work with the carrier to locate your package or arrange for a replacement.

What is your return policy?

We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and with all tags attached. Certain items, such as final sale items, are not eligible for return.

How do I initiate a return?

To initiate a return, please visit our Returns Portal on our website. You will need your order number and email address to start the process. Follow the instructions to receive a return authorization and shipping label.

Do I have to pay for return shipping?

The customer is responsible for all postage (Both we ship to you and your return freight) and warehousing charges for "wrong purchase" or "no longer need"

How long does it take to process a return?

Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. You will receive a confirmation email once your refund has been issued.

Can I exchange an item?

Currently, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer service team at [Customer Service Email/Phone Number] within 7 days of receiving your order. We will arrange for a replacement or refund.

Orders

Below are some of are common questions about orders

Can I make changes to my order after it has been placed?

Once an order has been placed, it begins processing immediately. If you need to make changes, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes can be made.

How can I check the status of my order?

You can check the status of your order by logging into your account on our website and navigating to the "Order History" section. You will also receive email updates with the status of your order.

Why hasn’t my order shipped yet?

Orders are typically processed within 1-2 business days. If your order has not shipped within this time frame, it may be due to a delay in processing. You will receive an email notification once your order has shipped.

What payment methods do you accept?

We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other payment methods as indicated at checkout.

Can I cancel my order?

If you wish to cancel your order, please contact our customer service team as soon as possible. If your order has not yet been processed or shipped, we may be able to cancel it. However, we cannot guarantee cancellation once the order has been processed.

Do I need to create an account to place an order?

No, you can place an order as a guest. However, creating an account allows you to track your orders, save your shipping information, and enjoy a faster checkout process.

Products

Below are some common questions about our products

Which cable is better for electric cars

It really depends on your situation, i.e. your 1) Your car 2) your home charger and 3) plans for public charger use. The plug type will depend on the car and charge rate will but limited by the maximum charge rate of all 3.

Assuming your car uses a Type 2 plug, a 22kW (3 Phase, 32amp) cable will give you the most options as it can charge at 22,11,7 or 3kW. But it's a heavier cable and unnecessary in some cases.

We recommend using our EV search to view your options. Or just live chat with us (bottom right) and we'll guide you.

Can I use a 22KW cable on a 7KW charger?

Yes. 22kW (3 Phase, 32A) EV Charging Cables are backward compatible. Using them on a 22, 11, 7, or 3kW charger will work and charge at either your car or the charger's maximum charge rate. This is also true of 7kW cables. The exception is an 11kW cable which is 3 phase and 16amp. Because it is limited to 16amp if it's used on a 7kW charger (single phase, 32amp, it'll be limited to single phase 16amp and therefore charge at just 3kW.

Do all electric cars have the same charging cables?

No. There are multiple plug types, phases, and amps (which translate to the kW rating). We recommend using our site search (top right) to view your options based on your EV. Or just live to chat with us (bottom right) and we'll guide you.

Then there's quality. A recent report from Electrical Safety First showed that unsafe EV Charging Cables are flooding the market. Our cables built with high-quality components and put through over 50 automated and visual tests before we ship them to you.

What is an EV Type 2 Charging Cable

Most modern European electric vehicles use a Type 2 plug and it is the standard European untethered EVSE (EV Charger) socket. So new EU EVs typically need a Type 2 to Type 2 cable to charge at home or public untethered charge-points.

You can think of it as the equivalent of the now standard USB Type-C charging port for mobile devices.

What is the difference between a Type 2 and a Type 1 charging cable?

In simple terms, the Type 1 plug/socket is the historical car-side electric vehicle plug/socket but now most modern EVs have moved to Type 2.

Does Evdance offer Trade and B2B?

Yes, for more information on trading and B2B business please contact: contact@evdances.com

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