Service client

Lundi - Vendredi
Assistance clientèle 24h/24 et 7j/7

Garantie d'un an

EVDANCE couvre une période de 12 mois à compter de la date d'achat.

Livraison rapide et gratuite

EVDANCE Livraison rapide et gratuite en 48 à 72 heures

Paiement sécurisé

Sur Evdance, vos informations de paiement sont traitées en toute sécurité

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Durable et sûr

Étanche (classé IP66) et fabriqué en TPE haute résistance et en cuivre plaqué argent, garantissant une durabilité exceptionnelle pour une utilisation intérieure et extérieure.

FAQs

Please read our FAQs page to find out more.

Is it safe to use EVDANCE extension cord?

Sure. Our extension cord uses UL-Recognized cable and has passed multiple safety tests, including freeze test, heat test, drop test and drive over test. It is IP66 weatherproof, so it can be safely used in all conditions - snow, ice, or even in extreme summer heat.

Is EVDANCE extension cable UL listed?

There is currently no unified UL certification for EV extension cable as a complete product. EVDANCE uses UL-Recognized cable and conducts extensive safety testing to ensure reliable and safe charging performance.

Does it work at Tesla Superchargers or other DC fast chargers?

No. This extension cable is designed for AC charging only. We are currently developing a DC fast charging extension solution and hope to share more details in the future.

Will using EVDANCE extension cable cause voltage drop?

Any added cable length will cause a small amount of voltage drop in theory. However, EVDANCE uses high-quality, UL-Recognized cable designed for high-current EV charging, which helps minimize power loss and maintain stable charging performance during normal use.

Can the extension cable be used outdoors? Will water get inside?

Yes. Our extension cable is rated IP66 weatherproof, meaning it is protected against rain and splashing water during outdoor use. However, full submersion or prolonged exposure to heavy, continuous water flow is not recommended.

Does the button on the handle open the charge port?

No. Unlike our NACS charger, the button on the extension cable handle does not open the Tesla charge port. This is because an extension cable cannot supply power to the chip required for Tesla's charge port opening system. The button area on the extension cable is designed for unplugging assistance only, which is why it is clearly labeled “Unplug” on the handle. To open the charge port, please use the Tesla app, vehicle screen, or an original Tesla connector.

Will using an extension cable cause overheating?

With properly use, no. The EVDANCE extension cable is built with UL-Recognized cable and designed for high-current EV charging. It has passed multiple safety and temperature tests to ensure stable performance without overheating under normal use conditions.

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